Returns & Exchanges
At Hand Rails Australia, we stand by the quality of our safety products and offer a 30-day return policy for unused items in their original packaging. Please ensure all components and mounting hardware are included to qualify for a full refund or exchange.
Initiate a Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the hand rails and components in their original box, ensuring all protective padding is in place to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or ship the package via a tracked service to our central Australian distribution center.
Inspection and Refund
Once our quality control team verifies the condition of the hardware, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing